Glossary
This Glossary is provided to users of the website as a guide to terms and information they may find helpful. Definitions are added, edited or removed occasionally.
Chambers of Commerce
Typically, a Chamber of Commerce will specialize in local economic development that can include tourism promotion.
Origin: Vacation Rental Association
Chargeback
When a customer requires their credit card company to reverse charges they have made with a merchant. This withdraws funds from the merchant's account without their prior permission. Customer must state a valid reason, but it is not evaluated prior to issuing the chargeback.
See also: Charge Back Reversal Origin: Vacation Rental Association
Chargeback Reversal
After a customer requires their credit card company to perform a chargeback or reverse charges they have made with a merchant, the merchant can request that his merchant account provider pursue having the chargeback reversed.
See also: Chargeback Origin: Vacation Rental Association
Check-In
The process by which guests arrive and check into a lodging property. Check In may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Vacation Rental Association
Check-Out
The process by which guests arrive and check out of a lodging property. Check Out may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Vacation Rental Association
CHPA - Corporate Housing Providers Association
Industry trade association of businesses that provide corporate housing. They seek the growth, professionalism, excellence, customer service and profitability will improve each corporate housing company individually and the worldwide corporate housing industry collectively.
Origin: CHPA.org Link: CHPA.org
City View
When guests can see sections of a town or city from some area of the property, not necessarily from all area of the property.. May include Full, Partial or Peekaboo Views.
See also: View, Beach View, Mountain View, Resort View, Water View Origin: Vacation Rental Association
Clean Team
A designation for housekeepers and supervisors of the Sunspots operations staff. Members get training and must show mastery of skills before gaining full membership.
Origin: Istay
Cleaning
See Housekeeping
See also: Out Cleaning Origin: Vacation Rental Association
Cleaning Fee
See Housekeeping fee
See also: Cleaning, Housekeeping, Out Cleaning Origin: Vacation Rental Association
Cleaning Window
The house between guest checkout and new guest checkins, expressed in a number of hours
See also: Bookingi window, Rolling Window, Sales Window Origin: William May
Client Closet
A space with a lock in which a property owner stores assets not to be accessed by guests. Although the word closet is commonly used, the space may be closet, room or just a drawer.
See also: Client Lock off Origin: Vacation Rental Association
Client Lockoff
A locked closet that you set aside in your vacation rental property for your personal things. This is off limits to guests.
See also: Client Closet Origin: Vacation Rental Association
Collection
The process of securing payment from customers who owe you money. Includes contacting the customer by mail, email, fax or phone. Use of a collection agency. The filing of suit in court.
See also: Collection Agency Origin: Vacation Rental Association
Collision Damage Waiver
Provides primary coverage if the car you rented while on your trip is damaged due to a collision, fire, flood, theft, vandalism, windstorm, or hail.
Origin: CSA Travel Protection
Commissions
A percent of the total product cost paid to travel agents and other travel product distributors for selling the product to the consumer. May also refer to compensation paid employees inside an organization.
Origin: Vacation Rental Association
Common Calendar
An online calendar which shows a list of available lodging units (room, suites or homes) in a specified Complex or destination; along with available dates. Usually a left hand menu list the units and a top menu shows days or weeks. Booked units are displayed so that a guest can determine which units are available and then make a selection. Available in virtually all lodging software and many lodging websites. Also called a Tape or Grid.
See also: Availability Calendar Origin: Vacation Rental Association
Common Carrier
Any land, water or air conveyance operated under a license for the transportation of passengers for hire, not including taxicabs or rented, leased or privately owned motor vehicles.
Origin: Vacation Rental Association
Complex
A lodging establishment such as a Hotel, Resort, Apartment Building, Inn, Home Owner Associations (HOA), For Goldener marketing, Contractors, Developers and Architects are also included in this category.
See also: Direct Marketing terminology, Client, Owner, Target, Lead, RBO, Hijack Origin: William May Link: VortexMethod.com
Composite Vacation Rental manager
A company that provides comprehensive vacation rental management services to second homes such as cabins, cottages, houses and villas by being a locally owned and operated business supported by a centralized back office support team. This allows local staff to focus on housekeeping, maintenance, guest and owner services, while the back office. Provides accounting, reservations with work class marketing and advertising.
Origin: Vortex Managers Link: VortexManagers.com
DETAILS: Glossaries and Dictionaries are handy tools. They provide an indication of meaning but additional study may be necessary to comprehend the full meaning. There may be alternate definitions not included here and experts may disagree on the proper explanation of each term.
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